Health Care Services and System

Hospital Strategy Deployment  performance Kelvin Alexander and Hill Associates

Healthcare Systems

Operations Performance Transformation

Emergency Room OpEx Strategy Deployment

Key Highlights

  • Over 50% performance improvement gains
  • Efficiency in critical processes up over 65%
  • Improved capacity by double digits with out adding resources

Busy urban hospital challenged to improve ER operations efficiency and performance  to meet growing service demand.

Key hurdles:

  Overcoming a history of departmental culture clashes

  Aligning strategic and tactical activity

  Limited cross collaboration

  Resource capacity constraints

  Operations must remain online during transformation 


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